I've explained since Day One that IIIGear is not a business, I don't run it like a business, any small profit margin is used to further the goals of the III - it is primarily a means of building morale and cohesion. As a result, we fill orders when we have time, and if something gets messed up, we make it right. Once we set it up in Idaho full-time, we "will" be running it like a business, so we can dump more money into the 527 and take the III to the next level.
The above paragraph is simply to let you know I am not living in a glass house while throwing stones.
I have ordered a few things from OpsGear.com, and never really had a problem. Then, I wrote them for an assortment of Blue Guns for our first class in Illinois. I was given a price, I gave them my credit card, and I was assured I'd have my trainers on X date, in time to travel with the gear to the training site. The "Customer Service" guy at OpsGear.com assured me he'd get them to our Maryland shop in time - no need to ship them directly to Illinois, which was a fall-back plan and would have ensured we had our trainers for class.
Then - silence. X day comes to a close, and no delivery. I emailed SEVERAL times. No response. Then I emailed EVERY OpsGear.com email address I could find, and FINALLY got an excuse that the "Customer Service" guy messed up the quote, so never shipped. Most of you know me - I got hot. But in business, I usually have a level head. When they finally emailed, they claimed that they called me several times because there was a problem. My reply - Why didn't you email me? EVERY communication we had previously had was email - why no email? I got no answer.
So, I cooled down, and decided to give them a chance to fix it, to ship me a modified list of trainers to SoCal for class 2. I sent "Customer Service" (His name is John) my modified list and asked for a price and availability to ship to my MD shop in time for the SoCal class, or directly to SoCal in time for my second class. I sent my email near Close-of-Business on Friday, and "Customer Service" wrote me back immediately, advised that the warehouse was closed, he'd have to let me know Monday. Fair enough. H and I were driving from Illinois to MD then to SoCal and class was more than a week away.
Monday - no email from "Customer Service". Over the following several days I sent several more emails, asking for updates - and was ignored. Most of you who know me already know I usually don't turn the cheek even once - but in this case I turned it more than once, and was treated with some of the worst "Customer Service" I've run into in the Liberty Movement. Finally I got an email from someone other than "John" - I assume he's John's boss, with excuses.
So on Friday in California, one day before class, on July 5th (when most shops close for the long weekend) I am again left with a handful of sh*t from one of the more prominent online tactical gear sellers.
To be fair, maybe they knew who I was and simply didn't have the balls to say "F You, Kerodin, we aren't selling to you, radical, extremist whacko!" They do seem to cultivate LEO and .Gov accounts. But I don't know. All I know is I was left holding my sack - again - with horrible "Customer Service" from OPSGEAR.COM.
I will never order from them again.
In my next post I will tell you which tactical gear shop helped me out, and why I think you should spend your money there, instead.
OpsGear.com: I decided to go easy on you in this post - and my readers know I went easy. I can be an ass. You write one f'n word about this that is inaccurate, you have your lawyers send me a single threatening f'n email or letter, and I will post EVERY email between me and your people for a permanent monument on a domain that I buy just for you, and it will live forever online.
Kerodin
III
